Cancellation & Refund Policy

At R S Hotel And Restaurant, we are committed to providing our guests with a transparent and fair booking experience. Please review the following terms carefully before confirming your reservation.

Booking Confirmation and General Terms

Reservations at R S Hotel And Restaurant are subject to availability and are not guaranteed until a booking reference number is issued. Room availability, rates, and amenities are subject to change without prior notice until the booking is confirmed.

Guests are advised to thoroughly review all booking details prior to confirmation. By proceeding with a reservation, you agree to the terms outlined in this policy.

Hotel-Initiated Cancellations

R S Hotel And Restaurant reserves the right to cancel any confirmed or pending booking at any time due to unavoidable circumstances such as:

  • Maintenance issues
  • Natural events (e.g., floods, storms)
  • Unforeseen operational challenges

In the event that the hotel cancels a booking, any amount paid will be fully refunded to the original payment method. The hotel shall not be held liable for any inconvenience, financial loss, or damages arising from such cancellations.

Guest-Initiated Cancellations

  • If a guest chooses to cancel a confirmed booking, no refund will be provided.
  • However, modification of the booking date may be allowed, subject to availability and approval, provided the request is made at least 24 hours before the original check-in time.

Refunds (Applicable Only for Hotel-Initiated Cancellations)

  • Refunds will be processed within 7–10 business days from the date of cancellation.
  • For payments made via Website Payment Gateway, the refund will be credited to the original payment source (e.g., credit card, UPI, or bank account).
  • Any transaction or processing charges applied by the payment gateway are non-refundable.

Modifications

Date changes and other modifications are permitted subject to availability and must be requested in advance. Additional charges may apply depending on the new booking date or rate changes.

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